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Returns policy

How to cancel or return an order, what can come back, and how refunds work.

Contact usCall 01242 226912Delivery information Ready-made goods

Cancelling and returning

• You can cancel ready-made goods in writing up to the end of the seventh working day after you receive them.
• Tell us in writing before sending anything back. We’ll give you a return number, which must be attached to the goods, and the address to send them to. Goods without the number, or sent to a different address, can’t be accepted or refunded.
• Items must be unopened, in their original packaging and in good, saleable condition, and returned within 7 days of the return number being issued.
• You pay for return delivery, and the goods are at your risk until we accept them, so we recommend insuring them.
• If your order was already dispatched when you cancelled, please accept delivery and then return it as above.

Made to measure

Made-to-measure items can’t be returned

Kitchen cabinets and other items made to your specification can’t be cancelled once the order is accepted. Changes may be possible only if you ask in writing and we agree in writing before manufacturing starts.

Refunds

Restocking and refunds

Cancellations outside your statutory cancellation right carry a 20% restocking charge. Once we receive returned goods, your payment is refunded to your card as soon as possible and within 30 days of cancellation. If we paid for the return delivery, that cost may be taken off your refund.

Your statutory rights are not affected. If anything arrives damaged or faulty, call 01242 226912.

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