This web site is owned and operated by CK Kitchens who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
60 Alstone Lane Cheltenham GL51 8HE United Kingdom
Phone: 01242 226912
Email: sales [at] ckkitchens [dot] com
VAT 933 8860 90
Company number: <Put company number here>
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We have a flat rate for delivery of £10 + VAT
All of our products are delivered by courier between 9:00am and 5:30pm to an address of your choice. We ensure that you receive your goods as quickly as possible and at a reasonable cost. Please ensure someone is available to sign for the goods as they cannot be left without an authorised signature.
Our standard delivery time is 2-5 working days dependent on stock availability. All orders received will be processed immediately (subject to availability) but no guarantee can be given of next day delivery. Please ensure that someone is available at the delivery address as all deliveries must be signed for.
In the event that you chosen product is out of stock you will be notified immediately. You may cancel your order at this point or we can place you chosen product on back-order for delivery in the future.
We will make every effort to deliver orders within the delivery option requested at the time the order was placed. However we cannot guarantee this and we will not accept responsibility if your order is delivered outside this time. We recommend you only arrange for tradespeople to carry out work on your behalf after your order has actually been delivered from us.
IMPORTANT DELIVERY INFO: We use national carrier companies to deliver our worktops and are bound by their own delivery policies. Depending on the quantity of worktops ordered several people may be required to assist the driver with offloading. Please note that drivers are only required to deliver to the kerbside and assist with offloading and are not responsible for carrying products on to customer premises.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01242 226912 (International +44 01242 226912) or write to us at 60 Alstone Lane Cheltenham GL51 8HE United Kingdom
CK Kitchens do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 days for a full refund, Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
There is a 30% restocking fee for any returned item that are not damaged
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.